Kent Homes was awarded the 2022 Guildmaster Award for the 11th year in a row “for exceptional customer service within the residential construction industry,” according to a news release.
Since 2005, GuildQuality, an Atlanta-based third-party customer satisfaction software surveying company, has “powered the Guildmaster Award to recognize and celebrate home building, remodeling, and contracting professionals demonstrating the highest level of customer service within the U.S. and Canada,” the release stated.
Out of nearly 2,000 applicants, Kent Homes is one of only seven new home builders in North Carolina recognized by GuildQuality for consistently delivering a superior customer experience.
“Kent Homes is honored to be recognized amongst the leaders in the home building industry for consistently providing an excellent customer experience for our homebuyers,” said Ashley Kent, president and owner of Kent Homes. “I want to thank our amazing team for living our mission every day. Without their hard work and commitment to our mission, none of this would be possible.”
In determining which businesses received the 2022 Guildmaster Award, GuildQuality reviewed thousands of survey responses submitted by customers of Guildmaster candidates and considered two primary metrics for each candidate: the percentage of customers stating they would recommend the business to a friend and exceeding the requirement for customer response rate.
Kent Homes currently has a recommendation rate of 95% from its homeowners surveyed by GuildQuality.